Providing Services to people with disabilities course

Providing Service for People with Disabilities (AODA Compliance Training)

Do you know what the five categories of barriers to access and inclusion are?

Are you presenting barriers without even realizing it?

Are you limiting your market reach because you’re unintentionally excluding potential customers from your services or facilities?

This 30-minute course is designed to provide important insight to some common barriers people with disabilities encounter when accessing physical spaces, information and services. You’ll also be introduced to the laws and legal requirements designed to help foster a more accessible and inclusive world for people living with disabilities.

Some key themes include:

  1. The Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, and how the Code and Act work together to increase universal levels of accessibility

  2. Introduction to the five categories of barriers people living with disabilities can face in their everyday lives

  3. Approaches to help you understand how to start eliminating barriers and provide excellent customer service to everyone – to help you expand your market reach and customer base

This course is designed to meet Accessibility for Ontarians with Disabilities Act (AODA) training compliance. So, by completing this course, you both increase your own awareness and ensure you (or your team) are meeting government training compliance in the workplace.

It includes a quiz and 80% is required to pass.

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